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Overview

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule gives you rights over your protected health information (PHI), including the right to get it, change it, share it and monitor it. These are collectively known as “Individual Rights” and allow you to:

Get It

You can ask to see or get a copy of your PHI.

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Change It

You can ask to change or update your healthcare information if you think something is missing or incomplete. You can ask to receive mail or phone calls at locations other than your home.

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Share It

You can assign someone to share your information with, or you can choose not to share it.

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Monitor It

You can learn if your healthcare information has been shared for purposes outside of treatment, payment, or healthcare operations. You can report a privacy complaint.

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Select “Forms” at the top of the page at any time to obtain the form(s) needed to manage your healthcare information.

If you are unable to find the form you need or have questions, please call the member telephone number located on the ID card for your health or pharmacy benefit plan.

Please visit Optum’s Managing Your Healthcare Information page for assistance with healthcare information managed by Optum such as Behavioral Health, Interactions with an Optum Nurse, OptumRx, Chiropractic, and/or Physical/Occupational Therapy.

For assistance with healthcare information not managed by us (such as a non-network provider or health plan), contact that entity directly.